STONE'S THROW ONLINE
Contact us via email with the reason for the return.
- Send photos if required.
- Send your original order and your proof of purchase back to us within 10 working days.
PO BOX 711
WALGETT NSW 2832
Please ensure you use a protective bag and a registered/traceable form of postage as we will not be responsible for goods that are damaged or lost on return.
If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing it ASAP and send back your unsuitable item for a refund to avoid disappointment. Please note we are not always able to hold items for online exchanges, but will try our hardest to help you find a suitable item for exchange.
Once we receive your returned item/s we will either;
- Process a refund back to your original method of payment
- Place an exchange order for the item/s you are after (subject to availability)
If your exchange order is greater than your returned item we will arrange payment for the difference.
If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days*
- Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
- PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation
- If you have paid via AfterPay, we will cancel any future installments owing and AftePay will then refund any installments already paid. This can take 3-5 working days to be processed